Consumers Are Losing Trust, And Brands Need to Catch Up

August 5, 2025

These days, trust is everything — and more and more people are losing it.

Look around and you’ll see the signs. People are sharing screenshots of ingredient lists and calling out vague claims like “all natural” or “eco-friendly.” They’re swapping product tips in group chats, scanning barcodes with third-party apps that break down what’s really inside that protein shake or shampoo — and they’re skeptical of anything that feels performative.

It’s not just greenwashing. It’s everything-washing.

“Natural?” Arsenic is natural.

“Sustainable?” According to whom?

“Tested for quality?” How? By who?

People are sick of vague claims and being mislead. Via Reddit.

The Shift in Consumer Behavior

We’re seeing a massive shift in how people evaluate products.

It’s not just what a product claims anymore — it’s what others say about it that counts.

  • Friends are the new filter.
  • TikTok and Reddit threads are trusted over ad campaigns.
  • An offhand comment like “Newman’s Own built wells in Ghana” becomes the reason someone switches brands.
When people trust a brand and its positive impact, the whole narrative is flipped, and people talk about it. Via Reddit

And data backs it up:

  • According to Edelman’s Trust Barometer, 71% of consumers say if they perceive a brand as putting profit over people, they lose trust instantly.
  • A 2024 Nielsen survey showed that 62% of Gen Z and Millennials actively research claims before making a purchase, with many using tools like Yuka or Think Dirty to scan barcodes and ingredients.
  • Meanwhile, a study by Provenance found that 79% of shoppers find it difficult to trust sustainability claims, and only 23% believe brands are being fully transparent.

People are figuring out the game, and it's no longer an effective strategy - Via Reddit

Brands Are Playing Defense

Walk through any aisle and you’ll see badges — “cruelty free,” “carbon neutral,” “non-toxic,” “certified this,” “approved that.” But how many actually tell you what that means?

This growing layer of symbols and stickers is often a defense mechanism. Brands are scrambling to say, “Look, we’re good!” — but they rarely show the receipts. That vacuum is what gave rise to all these third-party scanning apps and watchdogs.

But here’s the thing: apps like that exist because trust is broken.

They’re useful, yes — but they’re band-aids. Skepticism has grown so much that we now rely on external tools to fact-check a box of cereal.

The Real Opportunity: Story + Proof

Because if a brand is doing the right thing — sourcing sustainably, treating people well, investing in real impact — they should be able to show it. Not just slap on a badge. Show it in a way that sticks — and spreads.

At PocketSeed, we built the company around a simple belief:

👉 Doing good should be good for business.

We believe that when brands see the value in doing things right — and can prove it in ways that people actually trust — it creates a ripple effect that can drive major change. Verified impact becomes a competitive edge, not just a compliance box.

As Seth Godin explains in Unleashing the Idea Virus and Purple Cow, the most powerful ideas are the ones worth talking about — remarkable, meaningful, and easy to share. And the people who spread them? He calls them “sneezers” — the fans who tell your story for you.

“Ideas that spread, win.” — Seth Godin

That’s the kind of brand value that doesn’t fade — it compounds.

But this isn’t just about marketing or momentum. There’s also a major regulatory shift underway. New rules like the EU Deforestation Regulation (EUDR) and Digital Product Passports (DPPs) are setting the stage for a more transparent, accountable global marketplace. Brands that want to sell in Europe and other major markets will have to prove where their products come from, what’s in them, and how they were made.

It doesn't just stop at consumers wanting more insight - Via Reddit

We’re here to support that future — by helping businesses not only comply, but thrive in this new era of trust.

When you build transparency into the core of your product, it’s no longer a risk — it’s an asset.

Verifiable, Shareable, Believable

We’re using tech (like digital credentials and blockchain) to make claims tamper-proof and auditable, but just as importantly, we’re making them human.

When someone believes in a product, they tell their friends. They become what Seth Godin calls “Sneezers” — the kind of people who spread ideas like a virus because they believe in them deeply.

That’s the real win.

Transparency done right builds brand value, turns customers into advocates, and shifts the conversation from "prove it" to "tell me more."

People want better options and are willing to go the extra mile for it. It's time for brands to leverage it.

TL;DR

  • Consumers are more skeptical than ever — and they’re doing their own research.
  • Every brand makes claims, but few back them up in a meaningful way.
  • Third-party apps are thriving — but they’re a symptom, not a solution.
  • PocketSeed helps brands earn trust by sharing their impact, backed by data, not marketing.
  • Trust isn’t just compliance — it’s a growth engine.

Links

What company or corporation DOESN'T suck? : r/AskReddit

What's a brand/company that you do not trust at all (like they're hiding something) and why? : r/AskReddit

What is a buzzword that immediately sets off your Bullshit Alarm? : r/AskReddit

Ready to make a splash?

Talk to our team today about how PocketSeed can work for your brand.